Customer Service
SHIPPING FEES AND DELIVERY TIMES
All shipping services used by www.54thrones.com provide a tracking number for the cost of your package. Purchases in the US cost $6.95 to ship, Packages 3 lbs and above will cost $12.95 to ship. Please allow 3-7 business days for processing time. All orders placed on the weekend will not be processed until the coming Monday.
RETURNS
Due to the nature of our products returns or exchanges for the reason of general dissatisfaction are not accepted. Please contact us prior to ordering if you have any questions on any products. Please make sure you are aware of our “no refund policy” into consideration before you buy.
We will gladly replace any damaged or defective products immediately. If your order is missing a product, contains a damaged item, or other concern, please email us a detailed note at info@54thrones.com within 7 days of delivery. No returns will be granted following the 7 days after delivery.
INTERNATIONAL ORDERS
We accept International orders.
LOST PACKAGES
54 Thrones is not responsible for any lost or stolen packages once it has been shipped from our facility. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address.
WRONG ADDRESS, NON-RECEIVED ITEMS AND RETURNS
If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee. The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.
Due to the nature of our products all sales are final. If you are experiencing a problem, send us an email and we'd love to see how we can help resolve your issue.