When will my products be shipped?
All our products are made by hand. There may be occasional small delays if we’re handling large orders. But rest assured, we promise to do everything in our power to get your products to you on time and exceed your expectations.
How are my products being shipped?
Shipping is FREE on orders over $60 (US shipping addresses only)! For orders below $60, shipping is $6.95
We are not responsible for packages that show as delivered that are left outside your door, with a concierge or neighbor, or any other receiving party. We are also not responsible for packages shipped to incorrect addresses, so please be sure to check your shipping address before submitting your order.
We ship outside the U.S. when purchases are made online. International orders over $150 ship FREE. Please allow 6 – 12 business days for international parcels, barring any unforeseen customs delays out of our control. We cannot be held responsible for any customs delays or charges. All customs, duties, taxes and fees are your responsibility. If you have any questions, please email us at firstname.lastname@example.org
We’ll send you an order confirmation email once your order and payment has been received. We’ll then send you a second email confirming completion and shipment of your order along with tracking information. If, for some reason, you have a problem receiving these emails, please contact us at email@example.com
All of our products are made in small batches and hand packaged to ensure the highest quality is maintained, therefore returns or exchanges will not be offered for the reason of general dissatisfaction. We encourage you to contact us prior to ordering if you have questions on any products. Our products are described as accurately as possible and we have listed all of the ingredients on our website. Please make sure you are aware of what you are purchasing and take the “no refund policy” into consideration before you buy.
We will gladly replace any damaged or defective items immediately. If your order is missing a product or contains a damaged item please email us a detailed note at firstname.lastname@example.org within 5 days of delivery. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible. No returns will be granted following the five days after delivery.